Benchmarking Skills for Process & Organi

Effective management in the public, nonprofit, and private sectors depends on an organization’s ability to continually improve performance. This course introduces the principles and practices of benchmarking—comparing performance against top organizations to identify, study, and adapt best practices that drive excellence. Through public sector–based case studies, hands-on group exercises, and applied examples, students will learn the full benchmarking process, including tools and techniques for implementation. The course also explores the history, purpose, and organizational advantages of benchmarking as a strategy for continuous improvement. Conducted in person, the class emphasizes collaborative learning through breakout group activities that apply each phase of the benchmarking methodology.

Spring 2026 Course Dates: TBA