| Course Description |
Complexity of Conflict and Change Management (NECR K5095) is an elective course in the Negotiation and Conflict Resolution (NECR) Program. The course explores how change can create conflict and also how conflict requires change. Conflict is generally about differences in how people think, know, prefer, believe, and understand. By entering into a conflict resolution process, people can shift their understanding and beliefs about the conflict, the other party or parties, and possible outcomes. The course reviews literature and case studies of how people are impacted at a fundamental level when change occurs. Understanding this elemental human experience can lead to greater self-awareness and the ability to manage change professionally and personally, in order to become effective change agents, negotiators, mediators, and peacemakers. We will also explore how leaders at all levels in organizations can play an important role in implementing change in an organizational context. Thoughtful and strategic approaches that consider the impact of a change management process can mitigate and even prevent conflict. We will review change management models and links to developments in neuroscience and how humans are biologically wired to resist change. Balancing theory and practice, this course will focus on the experience and expertise of the students. They will learn to apply practical conflict resolution approaches to change efforts at the individual and organizational levels as well as consider national and international applications.
|
