Online Trust & Safety

What rules and expectations should online platforms such as Google, Facebook/Meta, X, OpenAI Instagram, TikTok, Uber use to govern themselves? How do technology companies work to mitigate socio-technical harms arising from their products? How do geopolitical questions and conflicts  manifest on online platforms—for instance, how should social media platforms handle gruesome images and unverified information emerging from current wars across the globe? One discipline is at the core of these questions: Trust & Safety, which is the study of how online services are abused and/or cause societal and individual harms, and the potential responses to mitigate these harms.