NOTE: Course information changes frequently, including Methods of Instruction. Please revisit these pages periodically for the most recent and up-to-date course information.

In this seven-week intensive course, student teams will draw on the methodology of human-centered service design to address an urban governance challenge facing New York City. Teams will conduct primary and secondary research to gain an understanding of the needs of residents and explore the work of organizations and subject matter experts to identify opportunities for urban service delivery innovation. Students will gain experience in identifying and framing urban governance problems from the perspective of residents, and designing service delivery solutions that map the relationships between people, processes, and physical and digital touchpoints. Classes will consist of lectures, workshops, and team presentations.