Strategic Management of Information and

Strategic Management of Information and Communication Technologies for the Public Good” addresses the spectrum of policy issues, options, and critical decisions confronting senior managers in the public sphere. Classes will be taught by a combination of lecture, readings, and case. Each class will address policy, technical, and managerial challenges for a particular domain of practice from the introduction or use of established and leading-edge information and communication technologies (ICTs), among them cloud, mobile and social. Arenas may include, for example, health, education, energy, economic development, transportation, civic engagement, law enforcement, human resources, social services, transportation, or compliance and regulatory affairs. The cases will involve a variety of managerial dilemmas and decisions, from governance to transparency, performance management to project management, and be generalizable across multiple domains, arenas, and technologies. Our goal is to expose students to the broadest range of policy challenges, and technologies comprising ICTs in use in the principal domains of practice, giving students a comprehensive exposure to the issues and opportunities as managers encounter them today - and will in the very near future. The course is intended for general, non-technical managers and assumes no engineering capability greater than plugging in a USB stick.