Fall 2024 Decision, Risk & Operations Management B8107 section 002

Service Operations Management

Service Operations Manage

Call Number 16808
Day & Time
Location
W 2:20pm-5:35pm
520 GEFFEN HALL
Points 3
Grading Mode Standard
Approvals Required None
Instructor Medini Singh
Type LECTURE
Method of Instruction In-Person
Course Description This course examines both traditional and new approaches for achieving operational competitiveness in service businesses. Major service sectors such as health care, repair / technical support services, banking and financial services, transportation, restaurants, hotels and resorts are examined. The course addresses strategic analysis and operational decision making, with emphasis on the latter. Its content also reflects results of a joint research project with the consulting firm Booz Allen Hamilton, which was initiated in 1996 to investigate next-generation service operations strategy and practices. Topics include the service concept and operations strategy, the design of effective service delivery systems, productivity and quality management, response time (queueing) analysis, capacity planning, yield management and the impact of information technology. This seminar is intended for students interested in consulting, entrepreneurship, venture capital or general management careers that will involve significant analysis of a service firms operations.
Web Site Vergil
Department Decision, Risk and Operations
Enrollment 66 students (67 max) as of 11:06AM Saturday, December 7, 2024
Subject Decision, Risk & Operations Management
Number B8107
Section 002
Division School of Business
Open To Business, Journalism
Section key 20243DROM8107B002